Privacy Policy

Effective Date: [Insert Date]  |  Last Updated: [Insert Date]

1. Introduction

Welcome to our website ("we", "us", or "our"). Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our website, use our services, or communicate with us.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

We are the data controller responsible for your personal data. For any privacy-related queries, please use the contact form on this website.

3. What Personal Data We Collect

a. Information You Provide Directly

  • Full name
  • Email address
  • Phone number
  • Location or address (for bookings)
  • Event details (e.g., date, location)
  • Any personal message submitted via our contact forms
  • Uploaded files or photos (if applicable)

b. Automatically Collected Data

  • IP address
  • Device type and operating system
  • Browser type
  • Pages visited
  • Date/time of visit
  • Referring website

c. Data from Third Parties

  • Booking platforms
  • Social media accounts (e.g., if you contact us via Instagram or Facebook)
  • Analytics tools

4. How We Use Your Data

  • Respond to your enquiries or messages
  • Process bookings or send contracts/invoices
  • Provide services
  • Send appointment reminders
  • Improve our website and services
  • Send newsletters or marketing emails (with your consent)
  • Prevent fraud or misuse of our services
  • Fulfil legal obligations (e.g., accounting or tax)

5. Lawful Basis for Processing

Under the UK GDPR, we rely on the following lawful bases:

  • Consent – for newsletters, marketing emails, or optional cookies.
  • Contractual necessity – when processing data related to a booking.
  • Legal obligation – for compliance with tax or legal requirements.
  • Legitimate interest – to improve our website or services, or to follow up on general enquiries.

6. Sharing Your Information

We may share your data with:

  • Professional service providers (e.g., cloud storage, CRM systems)
  • Payment processors
  • Booking or gallery platforms
  • Legal or regulatory authorities (if required)
  • Analytics or advertising partners

We never sell your data to third parties.

7. International Data Transfers

We may store or process your data outside the UK or EEA, for example through third-party tools. We ensure these transfers are compliant with UK GDPR through appropriate safeguards.

8. Data Retention

  • For the duration of our working relationship.
  • Up to 6 years for financial or tax records.
  • As long as necessary for legal or business reasons.

You can request deletion of your data at any time, unless retention is required by law.

9. Your Rights

Under UK GDPR, you have the following rights:

  • Access – request a copy of the data we hold about you.
  • Rectification – request corrections to inaccurate data.
  • Erasure – ask us to delete your data ("right to be forgotten").
  • Restriction – limit how we use your data.
  • Portability – ask for your data in a machine-readable format.
  • Objection – object to processing for marketing or certain purposes.
  • Withdraw Consent – at any time for optional processing.

To exercise any of these rights, please use the contact form on this website.

10. Data Security

We use appropriate security measures to protect your personal data, including:

  • Encrypted connections (HTTPS)
  • Password-protected systems
  • Secure data storage
  • Limited access to personal information

However, no method of transmission over the Internet is 100% secure.

11. Cookies and Tracking

Please refer to our Cookies Policy for full details about how we use cookies and similar technologies.

12. Links to Other Websites

Our website may contain links to other websites. We are not responsible for the privacy practices of third-party websites.

13. Complaints

If you have a concern about how we handle your data, please use the contact form on this website.
You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk
Phone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page regularly.